Contact Us

Ervanique™ · Customer Care

Need a hand? We’re here.

Whether you have a question about a Ervanique™ pet product, an existing order, payment, shipping, tracking, a return, a refund, or another customer-service matter, you can contact our support team using the information below.

Email Support service@ervanique.com

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Customer Support Phone +86 132 4791 8517

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Service Hours 8:00 AM – 10:00 PM
Daily

How We Can Help

A little information helps us understand your request.

For order-related questions, including your order number and checkout email can help our support team identify the relevant purchase and review your request.

01 · ORDERS

Questions about an existing order

If you are contacting us about an order you already placed, please include your order number and the email address used during checkout.

You may contact us regarding order status, shipping, tracking, payment questions, product information, or other matters relating to your purchase.

02 · ITEM ISSUES

Something isn’t right with your order?

If an item arrives damaged, incomplete, incorrect, or appears materially different from the applicable product description, please contact customer support.

To help us review the issue, please provide when applicable:

Your order number.
A clear description of the issue.
Clear photographs or video showing the product issue.
Photographs of the shipping label and exterior packaging if the issue relates to delivery damage or an incorrect shipment.

About product variation: Soft pet beds, plush toys, textile products, wood-based items, and other products may show minor differences in texture, stitching, surface pattern, color tone, or shape due to material characteristics and manufacturing tolerances. Please review the applicable product page for product-specific details.

03 · RETURNS

Before sending an item back

Please contact our customer-support team before shipping any return.

Once your request has been reviewed, customer support will provide the applicable return instructions in accordance with our Return & Refund Policy.

Please do not send merchandise without return instructions. Our registered business address is not automatically our return warehouse address. Sending an item to an address that has not been provided for your approved return may delay processing.

04 · OTHER REQUESTS

Payment, privacy & other support

You may also contact us with questions regarding payment, privacy requests, product information, pet product sizing, material details, or general customer-service questions about Ervanique™.

Customer service is available daily from 8:00 AM to 10:00 PM.

Contact Ervanique™

The simplest way to reach us

Send us an email with the details of your request. For questions concerning an existing purchase, please include your order number and the email address used during checkout.

Email Customer Support

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